A return that sits in a pile for a week gets written off. Inspected the next day, photographed and graded against your rules, most of it goes straight back on the shelf.
The parcel is scanned in and tied back to the original order and SKU. Returns with no paperwork still get matched, so nothing becomes an orphan on a shelf.
Every unit is opened, photographed and tagged with its condition. You are not reading a one-word note. You are looking at the item.
Tell us what happens at each condition. Sellable goes back on the shelf, damaged gets held or disposed, opened-but-fine gets reconditioned. We follow it without asking.
A unit graded sellable goes back to its bin and back into your on-hand count. It can ship on the next order instead of sitting in a returns pile.
The judgement call on a returned unit is a brand decision, not a warehouse one. We do the inspection and give you the photos. The rule is yours.
The first 10 a month are included with the account. After that it is $2 a unit.
Next day. Returns that arrive during the working day are inspected and graded the following morning at the latest.
Yes. Every unit is photographed at the bench and the images sit against that return in your dashboard.
You do. You set a rule for each condition and we follow it. You can also override any single unit from the dashboard.
Yes. There is a return portal under your branding. The customer never sees our name.
File the claim from the dashboard and follow it on a status timeline. You are not chasing a carrier by email.
Most brands are disposing of units that would pass inspection. We will look at a month of your returns and tell you which ones.
Your brand's warehouse partner in Brooklyn. We do everything outside of selling the products you own.